ZD22 Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy applies to all services provided by ZD22 ("the Platform", "we", "us") through the website zd22.pw and any associated mobile applications or tools. It governs how ZD22 collects, processes, stores and protects the personal information of users ("you", "the Player") who register accounts, access content or use any feature of the ZD22 platform.

By creating a ZD22 account or using any part of this platform, you confirm that you have read and understood this Privacy Policy and that you consent to your personal data being handled as described. If you do not agree with how ZD22 processes personal data, you should not create an account or continue using the platform.

This policy should be read alongside the ZD22 Terms and Conditions, which govern the overall rules of using the platform. Together these documents form the complete agreement between ZD22 and each registered player.

2. What Personal Information We Collect

ZD22 collects the following categories of personal information from players:

2.1 Registration Information

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address
• Username and password (password stored in hashed, non-readable format)

2.2 Identity Verification (KYC) Documents

• Copy of National Identity Card (CNIC) or other government-issued photo ID
• Proof of address documents (utility bill, bank statement)
• Proof of payment method (screenshot of JazzCash/Easypaisa wallet, bank card confirmation)

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts in PKR
• Payment method details (mobile wallet number, bank account reference, last four digits of card)
• Transaction history and timestamps

2.4 Gaming Activity Data

• Bets placed, games played, session duration and wagering history
• Sports betting selections (cricket, PSL, football, esports markets)
• Bonus and promotion usage
• VIP tier status and activity

2.5 Technical and Device Data

• IP address
• Device type, operating system and browser version
• Cookie identifiers and session tokens
• Pages visited, clicks and time spent on the platform
• Referral source (how you arrived at ZD22)

3. How We Collect Your Information

ZD22 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account profile.
• Automatically — when you use the ZD22 website or app, technical data such as your IP address, device information and browsing behaviour is collected via cookies and server logs.
• From payment processors — when you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer or another supported payment method, the processor confirms the transaction and shares relevant payment reference data with ZD22.
• From identity verification services — ZD22 may use third-party KYC providers to assist in verifying the authenticity of documents you submit. These providers confirm verification results and share relevant outcomes with ZD22.
• From fraud prevention tools — ZD22 uses automated systems that monitor account activity and flag unusual patterns. These systems process data collected from your sessions to detect potential fraud or policy violations.

4. How We Use Your Personal Data

ZD22 uses the personal information it collects for the following purposes:

Purpose	Details
Account management	To create, maintain and manage your ZD22 player account, including login authentication and account settings.
Identity verification	To confirm your age (18+), identity and payment method ownership as part of the KYC process before processing withdrawals.
Payment processing	To process PKR deposits and withdrawals via your chosen payment method, including JazzCash, Easypaisa, Raast or Bank Transfer.
Customer support	To respond to your enquiries, resolve disputes, investigate complaints and provide assistance with account or payment issues.
Platform improvement	To analyse how players use ZD22, identify technical issues, and improve the user experience across the website and app.
Fraud prevention	To detect and prevent fraud, bonus abuse, money laundering, account sharing and other activities that violate our Terms and Conditions.
Promotions and bonuses	To determine your eligibility for bonuses, track wagering requirements and personalise offers based on your gaming activity.
Responsible gaming	To monitor for signs of problem gaming behaviour and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion.
Communications	To send you account-related notifications such as deposit confirmations, withdrawal updates, security alerts and policy change notices.

ZD22 does not use your personal data for automated profiling that produces legal or similarly significant effects on your account without human review. If an automated system flags your account, a member of the ZD22 team will review the case before any action is taken.

5. Sharing Your Personal Data

ZD22 does not sell your personal data to any third party. We may share your information with the following categories of recipients only where necessary to operate the platform:

• Payment processors — JazzCash, Easypaisa, Raast, banking partners and card processors receive the minimum data necessary to process your PKR transactions securely.
• Identity verification providers — Third-party KYC services receive copies of identity documents you submit in order to validate them. These providers are contractually bound to handle your data securely and not use it for any other purpose.
• Game content providers — When you play a game supplied by a third-party studio (such as a live casino provider or slot developer), a session identifier and your in-game wagers are shared with that provider to run the game. Your full account details are not passed to game providers.
• Fraud detection and security services — Specialist fraud prevention platforms may receive technical data (such as IP address and device fingerprint) to assess risk and flag suspicious activity.
• IT and hosting providers — ZD22's platform infrastructure is hosted by cloud and server providers who may technically process data as part of their service. These providers operate under strict data processing agreements.
• Professional advisers — ZD22 may share data with legal, financial or compliance advisers on a confidential basis where required for business operations.

6. Payment Data and Financial Security

ZD22 handles all financial transactions in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, you will interact with your chosen payment method — such as JazzCash, Easypaisa, Raast, a bank account, or a debit or credit card. ZD22 does not store full card numbers or complete mobile banking credentials on its own servers.

Payment data is tokenised where possible, meaning that a secure reference identifier is stored rather than your actual account or card number. The payment processor holds the full payment credentials under their own security protocols.

ZD22 requires that all deposits and withdrawals be made from and to payment accounts registered in your own name. This is to prevent fraud and ensure that funds can only be moved by the verified account holder. Any attempt to use a third-party payment account will result in the transaction being declined and the account flagged for review.

If you believe there has been an unauthorised transaction on your ZD22 account, contact our support team immediately. ZD22 will investigate and, where fraud is confirmed, take all reasonable steps to protect your account and recover any lost funds where possible.

7. Cookies and Tracking Technologies

ZD22 uses cookies and similar technologies to operate the platform, improve performance and understand how players use the site. A cookie is a small text file stored on your device by your browser when you visit a website.

7.1 Types of Cookies We Use

• Essential cookies — Required for the platform to function. These maintain your login session, remember your preferences and keep your account secure. The platform cannot operate correctly without these cookies.
• Analytics cookies — Help ZD22 understand how players navigate the website, which pages are most popular, and where technical errors occur. This data is used in aggregate and does not identify individual players.
• Functionality cookies — Remember settings you have chosen, such as your preferred language or display preferences, so you do not have to re-select them each visit.
• Security cookies — Assist in detecting suspicious activity, such as login attempts from unrecognised devices or locations, and support two-factor authentication flows.

7.2 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, accept only certain types, or delete existing cookies. Please note that blocking essential cookies will prevent the ZD22 platform from functioning correctly — you will not be able to log in or place bets if essential cookies are disabled.

ZD22 does not use third-party advertising cookies or share cookie data with advertisers for the purpose of showing you targeted advertisements on other websites.

8. How Long We Keep Your Data

ZD22 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by our operational and compliance obligations. The following general retention guidelines apply:

• Account data — Retained for the lifetime of your account and for a period of up to five years following account closure, to allow for dispute resolution and historical record-keeping.
• KYC documents — Identity verification documents are retained for the period required by our compliance obligations after the account is closed. Documents are securely deleted once the retention period expires.
• Transaction records — Deposit, withdrawal and wagering records are kept for a minimum of five years following the transaction date.
• Support communications — Records of your interactions with ZD22 customer support are retained for up to three years.
• Technical logs — Server and access logs are typically retained for 90 days unless a specific investigation requires them to be preserved for longer.

When the applicable retention period expires, ZD22 securely deletes or anonymises the relevant personal data so that it can no longer be linked to an identifiable individual.

9. How We Protect Your Data

ZD22 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, disclosure, alteration or destruction. These measures include:

• TLS/SSL encryption on all data transmitted between your device and ZD22 servers.
• Password hashing — your account password is never stored in plain text; it is cryptographically hashed before storage.
• Access controls — personal data is accessible only to ZD22 staff and systems that have a legitimate need to process it for the purposes described in this policy.
• Regular security reviews — ZD22 conducts periodic reviews of its data handling practices, access permissions and technical infrastructure.
• Fraud monitoring — automated systems monitor account activity around the clock to detect and respond to unusual patterns indicative of fraud or unauthorised access.

While ZD22 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You also have a responsibility to keep your account credentials safe. Do not share your password with anyone and log out of your account when using a shared or public device.

10. Your Data Rights

As a ZD22 player, you have the following rights regarding your personal data:

• Right of access — You may request a copy of the personal data ZD22 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly in your account settings.
• Right to erasure — In certain circumstances you may request that ZD22 delete your personal data. This right is subject to exceptions — for example, we may be required to retain certain data for compliance purposes even after your account is closed.
• Right to restrict processing — You may ask ZD22 to restrict how your data is processed in specific circumstances, such as while a query about accuracy is being investigated.
• Right to object — You may object to ZD22 processing your personal data where processing is based on legitimate interests, including for direct marketing communications.
• Right to data portability — Where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format.

To exercise any of these rights, contact ZD22 support with your account details and a clear description of your request. We will respond within a reasonable period and may need to verify your identity before processing the request.

11. Children and Minors

ZD22 is strictly an adult platform. We do not knowingly collect personal information from any person under the age of 18. If you are a parent or guardian and you believe that a minor has created a ZD22 account or submitted personal information to the platform, please contact our support team immediately.

ZD22 will investigate any report of underage account registration promptly. If confirmed, the account will be closed and any funds held will be handled in accordance with our responsible gaming obligations. Personal data associated with a verified underage account will be deleted as quickly as our compliance obligations allow.

ZD22 uses age verification as part of its registration and KYC processes specifically to prevent minors from accessing the platform. If there is any doubt about a player's age, ZD22 may suspend the account and request documentary proof before allowing further access.

12. Changes to This Privacy Policy

ZD22 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via the email address associated with their account or through an in-platform notification.

The updated policy will be published on this page with a revised "Last Updated" date. Your continued use of the ZD22 platform after the updated policy has been published constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

We encourage you to check this page periodically so that you are always aware of the current version of our Privacy Policy.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how ZD22 handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week for all Pakistan players.

When contacting us about a privacy matter, please include your registered account username and a clear description of your query so that we can identify your account and respond as efficiently as possible.

Privacy Contact:

[email protected]

You may also navigate to our FAQ page for quick answers to common privacy and account questions, or review our Terms and Conditions for the full rules governing your ZD22 account.